What should I do if I can't find my favorite Pro-Mark stick model or accessory at my local dealer?
Ask the store to order the product for you. If they can’t or won’t do it just go to www.promark.com and search for that product. When you find it, you’ll be able to order it through a participating retail with our Buy It Now program.

Are your sticks guaranteed?
ALL Pro-Mark products are guaranteed to perform to your reasonable expectations or we'll replace them...period! No other drumstick company offers that kind of guarantee in writing.

In addition, we guarantee our nylon tips not to break, crack, chip, or fall off for the life of the drumstick. If they do, just contact us and we'll tell you what to do.

What's the best kind of wood?
There is no "best". It's all a matter of personal preference. Click here for more information on types of wood and their differences.

I'm concerned about the trees! What happens when you run out of wood?
We're concerned too! Actually, in the United States, hickory and maple trees grow naturally, in the wild, at a rate much faster than they are being harvested. In Japan, the harvest of the Shira Kashi White Oak is very closely monitored and controlled. In fact, we must carefully forecast our needs for Oak dowels as much as two years in advance! Please see our Environmental Impact Statement for more information.

My sticks are breaking too quickly. What's the problem?
If this happens only rarely, you probably just got a bad piece of wood. See the question above concerning our guarantee. If it happens regularly, you may:
1)be using a stick that is too light for the type of music you are playing or
2)have your drums and/or cymbals set at such an angle as to cut into to shaft of the stick.

Remember, in a battle between wood and metal, metal wins every time!!

Some sticks have an "A" designation and some have a "B". What does that mean?
Many years ago, the "A" indicated Orchestra meaning that stick was suitable for orchestral uses. The "B" stood for Band, indicating it was suitable more for a dance band application. The "S" stood for Street, meaning parade or marching use. Those designations, while still in use (2B, 5A, 5B, 7A, 2S for example), don't really mean anything anymore. Drummers today enjoy many more choices of sticks for given applications. While there are certainly some exceptions, generally there is no direct relationship between the size of a stick and its model number.

How do I get a catalog?
Please call us at 1.800.233.5250